Contact Us

Shop and manage your account with MyAccount

The Thomson Reuters Canada MyAccount service allows you to use your MyAccount password to complete your order quickly and track your order status.

To obtain a MyAccount Password

We would be pleased to provide you with a password to access our MyAccount service at no charge.


To request a password:

During business hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST):
Call our Customer Support team at 1-800-387-5164 (Option 4). The representative will be able to discuss the various MyAccount access level options, and determine the right access level based on your role in your organization.

Outside business hours:
Send an email to CustomerSupport.LegalTaxCanada@TR.com: a representative will process your request and send you your account details.

Phone: 1-800-387-5164 or 416-609-3800

Order Desk

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 1
Email: customersupport.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca | Online Catalogue & Shopping Cart

Technical Support

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 2
Email: techsupport.legaltaxcanada@tr.com

Research Assistance

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: researchsupport.legaltaxcanada@tr.com

Product Training

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: customerlearning.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca/learning | Customer Learning Centre

Customer Service

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 4
Email: customersupport.legaltaxcanada@tr.com

MyAccount Access

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 4
Email: customersupport.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca | Free MyAccount Services

Contact Customer Support for help placing an order, information about products, questions about your account or other general inquiries.

Business Hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST)

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Fax: (416) 298-5082 (Toronto) / 1-877-750-9041 (toll free Canada only)

Email Customer Support: CustomerSupport.LegalTaxCanada@TR.com

Mail:

Thomson Reuters
One Corporate Plaza
2075 Kennedy Road
Toronto, ON  M1T 3V4
Canada

Product Returns:

Distribution Centre
245 Bartley Drive
Toronto, ON  M4A 2V8
Canada

 

Thomson Reuters has a professional team of representatives with specialized knowledge of Thomson Reuters products and services for your industry.

Phone: (416) 609-5811 / 1-866-609-5811 (toll free)
Fax: (416) 298-5094

Email: CustomerSupport.LegalTaxCanada@TR.com

For assistance using our online and electronic products/services, please contact our dedicated support teams.

Technical Support

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Fax: (416) 298-5082 / 1-877-750-9041 (toll free Canada only)
Email: TechSupport.LegalTaxCanada@TR.com

Business Hours:
Mon-Fri 7:00 a.m. - 9:00 p.m. ET

OnePass and login issues: 24 hours a day, 7 days a week

Research Support

Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email: ResearchSupport.LegalTaxCanada@TR.com

We are closed on statutory holidays

For WestlawNext Canada only: 24 hours a day, 7 days a week

Payroll Consultants Helpline

For subscribers to Payroll Manual:
Phone: (416) 609-0152 (Toronto & international) / 1-800-661-6828 (toll free Canada & US)
Business Hours: Mon-Fri 8:30 am - 12:30 pm & 1:30 pm - 4:45 pm (EST)

Training

To inquire about or book a training session, please contact our Customer Learning team: 

Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email:CustomerLearning.LegalTaxCanada@TR.com

 

1-800-387-5164 or
416-609-3800

Email

Web

Order Desk

Select option 1

 

Technical Support

Select option 1

 

Research Assistance

Select option 3

 

Product Training

Select option 3

store.thomsonreuters.ca/
learning

Customer Learning Centre

Customer Service

Select option 4

 

MyAccount Access

Select option 4

store.thomsonreuters.ca
Free MyAccount Service