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Approximately 60 pages
1 volume bound

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Accessibility for Ontarians with Disabilities Act Implementation Guide: Standards for Customer Service
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The intent of this guide is to prepare approximately 360,000 organizations from the public and private sectors to implement standards under the Accessibility for Ontarians with Disabilities Act. Public sector companies have had to comply with the first standard, respecting customer service, since January 1, 2010; private sector companies since January 1, 2012. It is often difficult for people who do not have any disability-related background in accommodation, access or working with persons with disabilities to know how to begin the process of implementing the required policies, practices and procedures. This guide gives the reader a clear, concise understanding of how to implement accessibility regulations into an organization's day-to-day business operations effectively and efficiently using a model of implementation that can be aligned with individual core businesses in any sector.
About the Author
Olga Dosis is one of Canada's experts in Accessibility & Inclusion. She brings 20+ years of extensive experience working with both public and private sector organizations in Canada and in the Americas. Consultancy services include the development of awareness training, environmental scans and the development of policies, practices and procedures; the development of workplace accommodation processes and assessments. More recently her services have expanded to support organizations in meeting their AODA obligations. Olga is the Principal and Senior Consultant at OD Consulting.