Approximately 60 pages
1 volume bound
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Accessibility for Ontarians with Disabilities Act Implementation Guide: Standards for Customer Service
The intent of this guide is to prepare approximately 360,000 organizations from the public and private sectors to implement standards under the Accessibility for Ontarians with Disabilities Act. Public sector companies have had to comply with the first standard, respecting customer service, since January 1, 2010; private sector companies since January 1, 2012. It is often difficult for people who do not have any disability-related background in accommodation, access or working with persons with disabilities to know how to begin the process of implementing the required policies, practices and procedures. This guide gives the reader a clear, concise understanding of how to implement accessibility regulations into an organization's day-to-day business operations effectively and efficiently using a model of implementation that can be aligned with individual core businesses in any sector.
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