Technical Support

Contact Us

Technical Support is available to help you optimize your performance by providing professional, consultative technical assistance for all Thomson Reuters Canada, Carswell and Canada Law Book CD-ROM and online products.

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2

Business Hours:
Mon-Fri 7:00 a.m. - 9:00 p.m. ET

OnePass and login issues: 24 hours a day, 7 days a week

User Guides and Product Support

Access user guides, quick reference cards, FAQs and other support materials for:

  • Online research and workflow services
  • Electronic and CD-ROM products
  • Print + electronic services like eBooks and eReference

Find user guides and product support materials

View licence agreements for electronic products/services


For assistance with OnePass for WestlawNext® Canada, Taxnet Pro, Thomson Reuters ProView and eReference Library, visit the OnePass support page.

For assistance with passwords for HR and Compliance, and Canada Law Book, contact Technical Support.