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Need help? Our Customer Support team can discuss the various self-service portal features and assist in setting up your access.
1-800-387-5164 (Select option 4)
8:30 a.m. – 5:30 p.m. Mon-Fri (EST)
Our self-service portal is available 24/7. Sign on with your OnePass username and password to view and pay invoices, manage users for Thomson Reuters products, review a history of payments and credits, manage returns, and more.
Order Desk
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 1
Email: customersupport.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca | Online Catalogue & Shopping Cart
Customer Service
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 4
Email: customersupport.legaltaxcanada@tr.com
Technical Support
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 2
Email: techsupport.legaltaxcanada@tr.com
Research Assistance
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: researchsupport.legaltaxcanada@tr.com
Product Training
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: customerlearning.legaltaxcanada@tr.com
Web: https://training.thomsonreuters.ca/ | Customer Learning Centre
Contact Customer Support for information about products, questions about your account, or other general inquiries.
Our self-service portal is available 24/7. Sign on with your OnePass username and password to view and pay invoices, manage users for Thomson Reuters products, review a history of payments and credits, manage returns, and more.
Business Hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST)
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Email Customer Support: CustomerSupport.LegalTaxCanada@TR.com
Mail:
Thomson Reuters
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Product Returns:
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Billing, Subscription, and Cancellation Policies
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How to Order
You have many options for ordering:
- Online: click "Add to Cart" from the product description and checkout.
- Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US)
- Email: PrintProviewOrders.legaltaxcanada@tr.com
Can We Help?
If you need assistance, please call us at (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US).
We will be glad to assist you.
Technical Support
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Email: TechSupport.LegalTaxCanada@TR.com
OnePass and login issues: 24 hours a day, 7 days a week.
Research Support
Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email: ResearchSupport.LegalTaxCanada@TR.com
We are closed on statutory holidays.
For Westlaw Canada only: 24 hours a day, 7 days a week.
Training
To inquire about or book a training session, please contact our Customer Learning team:
Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email: CustomerLearning.LegalTaxCanada@TR.com