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Manage your account with our self-service portal

Our self-service portal is available 24/7.  Sign on with your OnePass username and password to view and pay invoices, manage users for Thomson Reuters products, review a history of payments and credits, manage returns, and more. 

Access our Self-Service Portal

Login here to see how our self-service portal makes your life easier.

New users can self-register for immediate access.

Need help? Our Customer Support team can discuss the various self-service portal features and assist in setting up your access. 
1-800-387-5164 (Select option 4)
8:30 a.m. – 5:30 p.m. Mon-Fri (EST)

Our self-service portal is available 24/7.  Sign on with your OnePass username and password to view and pay invoices, manage users for Thomson Reuters products, review a history of payments and credits, manage returns, and more.  

Order Desk

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 1
Email: customersupport.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca | Online Catalogue & Shopping Cart

Customer Service

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 4
Email: customersupport.legaltaxcanada@tr.com

Technical Support

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 2
Email: techsupport.legaltaxcanada@tr.com

Research Assistance

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: researchsupport.legaltaxcanada@tr.com

Product Training

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: customerlearning.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca/learning | Customer Learning Centre

Contact Customer Support for information about products, questions about your account, or other general inquiries. 

Our self-service portal is available 24/7.  Sign on with your OnePass username and password to view and pay invoices, manage users for Thomson Reuters products, review a history of payments and credits, manage returns, and more.  

Business Hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST)
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Email Customer Support: CustomerSupport.LegalTaxCanada@TR.com

Mail:

Thomson Reuters
One Corporate Plaza
2075 Kennedy Road
Toronto, ON  M1T 3V4
Canada

Product Returns:

Thomson Reuters Canada
c/o Citilogistics
970 Verbena Road
Mississauga, Ontario L5T1T6
Billing, Subscription, and Cancellation Policies

Thomson Reuters has a professional team of representatives with specialized knowledge of Thomson Reuters products and services for your industry.

How to Order

You have many options for ordering:

  1. Online: click "Add to Cart" from the product description and checkout.
  2. Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US)
  3. Email: PrintProviewOrders.legaltaxcanada@tr.com

Can We Help?

If you need assistance, please call us at (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US).

We will be glad to assist you.

Technical Support

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Email: TechSupport.LegalTaxCanada@TR.com

OnePass and login issues: 24 hours a day, 7 days a week.

Research Support

Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email:
ResearchSupport.LegalTaxCanada@TR.com

We are closed on statutory holidays.

For WestlawNext Canada only: 24 hours a day, 7 days a week.

Payroll Consultants Helpline

For subscribers to Payroll Manual:

Phone: (416) 609-0152 (Toronto & international) / 1-800-661-6828 (toll free Canada & US)
Business Hours:
Mon-Fri 8:30 am - 12:30 pm & 1:30 pm - 4:45 pm (EST)

Training

To inquire about or book a training session, please contact our Customer Learning team:

Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email: CustomerLearning.LegalTaxCanada@TR.com