Contact Us

Shop and manage your account with MyAccount

The Thomson Reuters Canada MyAccount service allows you to use your MyAccount password to complete your order quickly and track your order status.

How to Order

You have many options for ordering:

  1. Online: click "Add to Cart" from the product description and checkout.
  2. Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US)
  3. Email: PRINTorders.LegalTaxCanada@TR.com 

Can We Help?

If you need assistance, please call us at (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US).

We will be glad to assist you.

To obtain a MyAccount Password

We would be pleased to provide you with a password to access our MyAccount service at no charge. Passwords will be sent out automatically within 24-48 hours.

To request a password:

Self-register: MyAccount Canada

During business hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST):
Call our Customer Support team at 1-800-387-5164 (Option 4). The representative will be able to discuss the various MyAccount access level options, and determine the right access level based on your role in your organization.

Outside business hours: Send an email to CustomerSupport.LegalTaxCanada@TR.com: a representative will process your request and send you your account details.

Phone: 1-800-387-5164 or 416-609-3800

Order Desk

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 1
Email: customersupport.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca | Online Catalogue & Shopping Cart

Customer Service

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 4
Email: customersupport.legaltaxcanada@tr.com

Technical Support

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 2
Email: techsupport.legaltaxcanada@tr.com

Research Assistance

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: researchsupport.legaltaxcanada@tr.com

Product Training

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: customerlearning.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca/learning | Customer Learning Centre

MyAccount Access

Phone: 1-800-387-5164 or 416-609-3800 | Select Option 4
Email: customersupport.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca | Free MyAccount Services

Contact Customer Support for help placing an order, information about products, questions about your account or other general inquiries.

Business Hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST)
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Email Customer Support: CustomerSupport.LegalTaxCanada@TR.com

Mail:

Thomson Reuters
One Corporate Plaza
2075 Kennedy Road
Toronto, ON  M1T 3V4
Canada

New Address for Product Returns:

Thomson Reuters Canada
c/o Citilogistics
970 Verbena Road
Mississauga, Ontario L5T1T6

Thomson Reuters has a professional team of representatives with specialized knowledge of Thomson Reuters products and services for your industry.

Phone: (416) 609-5811 / 1-800-387-5164 (toll free)
Fax: (416) 298-5094
Email: CustomerSupport.LegalTaxCanada@TR.com

Technical Support

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Email: TechSupport.LegalTaxCanada@TR.com
Business Hours:
Mon-Fri 7:00 a.m. - 9:00 p.m. ET

OnePass and login issues: 24 hours a day, 7 days a week.

Research Support

Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email:
ResearchSupport.LegalTaxCanada@TR.com

We are closed on statutory holidays.

For WestlawNext Canada only: 24 hours a day, 7 days a week.

Payroll Consultants Helpline

For subscribers to Payroll Manual:

Phone: (416) 609-0152 (Toronto & international) / 1-800-661-6828 (toll free Canada & US)
Business Hours:
Mon-Fri 8:30 am - 12:30 pm & 1:30 pm - 4:45 pm (EST)

Training

To inquire about or book a training session, please contact our Customer Learning team:

Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email: CustomerLearning.LegalTaxCanada@TR.com