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Customer service and product support

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WestlawNext Canada and Practical Law Canada

New to WestlawNext Canada or Practical Law Canada? Access training resources to guide you through setting up your account and gaining a solid overview of the service.

Technical support

Technical Support is available to help you optimize your performance by providing professional, consultative technical assistance for all Thomson Reuters Canada, Carswell and Canada Law Book CD-ROM and online products.

Phone
(416) 609-3800 - Toronto & international
1-800-387-5164 - Toll free Canada & US
Option 2

Email
TechSupport.LegalTaxCanada@TR.com

Business hours
Monday - Friday 7:00 a.m. - 9:00 p.m. ET
For OnePass and login issues we are available 24 hours a day, 7 days a week

Research support

Thomson Reuters Research Support helps you get the most out of your electronic products. Contact us for tips on constructing a search, locating a particular document or any other reference-related questions you have while doing your research. Give us a call or send us an email if you have any reference-related questions.

Phone
(416) 609-3800 - Toronto & international
1-800-387-5164 - Toll free Canada & US
Option 2

Email
researchsupport.legaltaxcanada@tr.com

Business hours
Monday - Friday 8:30 a.m. - 5:00 p.m. ET

OnePass support

OnePass is a login system, which allows you to sign on to multiple Thomson Reuters applications with a single user name and password – with more security, more control and more convenience.

With OnePass, you create your own username and password that will not only help protect your identity and the information you access but also allow you to access multiple Thomson Reuters applications including WestlawNext Canada, Taxnet Pro, Thomson Reuters ProView and more.