Contact Us
Shop and manage your account with MyAccount
The Thomson Reuters Canada MyAccount service allows you to use your MyAccount password to complete your order quickly and track your order status.
How to Order
You have many options for ordering:
- Online: click "Add to Cart" from the product description and checkout.
- Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US)
- Email: PrintProviewOrders.legaltaxcanada@tr.com
- For all Academic related Student and Book store orders, please contact: lisa.marrello@thomsonreuters.com
Can We Help?
If you need assistance, please call us at (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US).
We will be glad to assist you.
To obtain a MyAccount Password
We would be pleased to provide you with a password to access our MyAccount service at no charge. Passwords will be sent out automatically within 24-48 hours.
To request a password:
Self-register: MyAccount Canada
During business hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST):
Call our Customer Support team at 1-800-387-5164 (Option 4). The representative will be able to discuss the various MyAccount access level options, and determine the right access level based on your role in your organization.
Outside business hours: Send an email to CustomerSupport.LegalTaxCanada@TR.com: a representative will process your request and send you your account details.
Phone: 1-800-387-5164 or 416-609-3800
Order Desk
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 1
Email: customersupport.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca | Online Catalogue & Shopping Cart
Customer Service
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 4
Email: customersupport.legaltaxcanada@tr.com
Technical Support
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 2
Email: techsupport.legaltaxcanada@tr.com
Research Assistance
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: researchsupport.legaltaxcanada@tr.com
Product Training
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 3
Email: customerlearning.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca/learning | Customer Learning Centre
MyAccount Access
Phone: 1-800-387-5164 or 416-609-3800 | Select Option 4
Email: customersupport.legaltaxcanada@tr.com
Web: store.thomsonreuters.ca | Free MyAccount Services
Comment commander
Voici plusieurs options pour commander :
- En ligne : cliquez sur « Ajouter dans le panier » dans la description du produit et passez à la caisse.
- Par téléphone : (416) 609-3800 (Toronto & international) / 1-800-387-5164 (sans frais Canada & É.-U.)
- Par courriel : PrintProviewOrders.legaltaxcanada@tr.com
Contact Customer Support for help placing an order, information about products, questions about your account or other general inquiries.
Business Hours: 8:30 a.m. – 5:30 p.m. Mon-Fri (EST)
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & U.S.)
Email Customer Support: CustomerSupport.LegalTaxCanada@TR.com
Mail:
Thomson Reuters
One Corporate Plaza
2075 Kennedy Road
Toronto, ON M1T 3V4
Canada
New Address for Product Returns:
Thomson Reuters Canada
c/o Citilogistics
970 Verbena Road
Mississauga, Ontario L5T1T6
Thomson Reuters has a professional team of representatives with specialized knowledge of Thomson Reuters products and services for your industry.
Phone: (416) 609-5811 / 1-800-387-5164 (toll free)
Fax: (416) 298-5094
Email: CustomerSupport.LegalTaxCanada@TR.com
Technical Support
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Email: TechSupport.LegalTaxCanada@TR.com
Business Hours: Mon-Fri 7:00 a.m. - 9:00 p.m. ET
OnePass and login issues: 24 hours a day, 7 days a week.
Research Support
Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email: ResearchSupport.LegalTaxCanada@TR.com
We are closed on statutory holidays.
For WestlawNext Canada only: 24 hours a day, 7 days a week.
Payroll Consultants Helpline
For subscribers to Payroll Manual:
Phone: (416) 609-0152 (Toronto & international) / 1-800-661-6828 (toll free Canada & US)
Business Hours: Mon-Fri 8:30 am - 12:30 pm & 1:30 pm - 4:45 pm (EST)
Training
To inquire about or book a training session, please contact our Customer Learning team:
Phone: (416) 609-3800 then press 3 (Toronto & international) / 1-800-387-5164 then press 3 (toll free Canada & US)
Email: CustomerLearning.LegalTaxCanada@TR.com