Technical support
Contact Us
Technical Support is available to help you optimize your performance by providing professional, consultative technical assistance for all Thomson Reuters Canada, Carswell and Canada Law Book CD-ROM and online products.
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Email: ThomsonReutersCanadaTechSupport@thomsonreuters.com
Business Hours:
Mon-Fri 7:30 a.m. - 7:00 p.m. CT
OnePass
Sign on with more security, more control and more convenience
OnePass is a login system, which allows you to sign on to multiple Thomson Reuters applications with a single user name and password – with more security, more control and more convenience.
With OnePass, you create your own username and password that will not only help protect your identity and the information you access but also allow you to access multiple Thomson Reuters applications including Westlaw Canada, Taxnet Pro, Thomson Reuters ProView and more.
Video Tutorials
Quick Reference Cards
Practical Law users: Please visit the Practical Law page
User Guides and Product Support
Access user guides, quick reference cards, FAQs and other support materials for:
- Online research and workflow services
- Electronic and CD-ROM products
- Print + electronic services like eBooks and eReference
I am having trouble with my shopping cart using a Google Chrome browser. What should I do?
Step 1: Clear cache in chrome - https://clear-my-cache.com/en/windows/google-chrome.html
Step 2: There is a chance that the system time and the Internet time are out of sync on the individual’s device. That can be resolved by following the steps listed in the following link - https://www.groovypost.com/howto/synchronize-clock-windows-10-with-internet-atomic-time/
The above step can also be used if user is seeing a spinner on the Product Description Page and the format and pricing options do not load.
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