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Technical Support

Contact Us

Technical Support is available to help you optimize your performance by providing professional, consultative technical assistance for all Thomson Reuters Canada, Carswell and Canada Law Book CD-ROM and online products.

Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Email: TechSupport.LegalTaxCanada@TR.com

Business Hours:
Mon-Fri 7:00 a.m. - 9:00 p.m. ET

OnePass and login issues: 24 hours a day, 7 days a week

User Guides and Product Support

Access user guides, quick reference cards, FAQs and other support materials for:

  • Online research and workflow services 
  • Electronic and CD-ROM products 
  • Print + electronic services like eBooks and eReference

Passwords

For assistance with OnePass for WestlawNext® Canada, Taxnet Pro, Thomson Reuters ProView and eReference Library, visit the OnePass support page.

For assistance with passwords for HR and Compliance, and Canada Law Book, contact Technical Support.

I am having trouble with my shopping cart using a Google Chrome browser. What should I do?

Step 1: Clear cache in chrome - https://clear-my-cache.com/en/windows/google-chrome.html 

Step 2: There is a chance that the system time and the Internet time are out of sync on the individual’s device. That can be resolved by following the steps listed in the following link - https://www.groovypost.com/howto/synchronize-clock-windows-10-with-internet-atomic-time/ 

The above step can also be used if user is seeing a spinner on the Product Description Page and the format and pricing options do not load.