Technical Support is available to help you optimize your performance by providing professional, consultative technical assistance for all Thomson Reuters Canada, Carswell and Canada Law Book CD-ROM and online products.
Phone: (416) 609-3800 (Toronto & international) / 1-800-387-5164 (toll free Canada & US) - Option 2
Mon-Fri 7:00 a.m. - 9:00 p.m. ET
OnePass and login issues: 24 hours a day, 7 days a week
User Guides and Product Support
Access user guides, quick reference cards, FAQs and other support materials for:
- Online research and workflow services
- Electronic and CD-ROM products
- Print + electronic services like eBooks and eReference
For assistance with OnePass for WestlawNext® Canada, Taxnet Pro, Thomson Reuters ProView and eReference Library, visit the OnePass support page.
For assistance with passwords for HR and Compliance, and Canada Law Book, contact Technical Support.
I am having trouble with my shopping cart using a Google Chrome browser. What should I do?
Step 1: Clear cache in chrome - https://clear-my-cache.com/en/windows/google-chrome.html
Step 2: There is a chance that the system time and the Internet time are out of sync on the individual’s device. That can be resolved by following the steps listed in the following link - https://www.groovypost.com/howto/synchronize-clock-windows-10-with-internet-atomic-time/
The above step can also be used if user is seeing a spinner on the Product Description Page and the format and pricing options do not load.