Frequently-Asked Questions (FAQs)

Experience the freedom and flexibility to work wherever and whenever you want, with or without an Internet connection, with Thomson Reuters ProView®: the premier eBook experience for Professionals worldwide. We’ve progressed the way you search, download and filter and made it easier for you to find what you’re looking for when and where you need it. Whether you’re at the office, with clients, at home, or on the go, our improved ProView gives you access to the most trusted law and accounting titles available – now all at your fingertips, anywhere, on any device. 

The Thomson Reuters ProView web-based application is accessed via your browser. ProView is compatible with Chrome, Edge and Firefox browsers (latest two versions). With the new ProView web application, offline capability is now available from your browser. The new web application has a responsive design and is compatible with desktop, laptop and mobile devices.

All ProView platforms/apps will be consolidated into a new single, responsive web app.  The new web application has a responsive design and is compatible with desktop, laptop and mobile devices.

• Devices running on the latest two major versions of Windows, Mac OS, Android, and IOS operating systems
• Browser Compatibility:  Latest two versions of Chrome, Edge, Safari or Firefox

• Link to full-text cases in Westlaw Canada or in Taxnet Pro™
• Search across your entire ProView library and within a specific title
• Create a PDF that you can save, print, add notes to, and share
• Add your own notes, highlights, or bookmarks that will automatically transfer to updated editions
• Search within your bookmarks, highlights, and notes for easy reference
• Search within the Table of Contents or jump to specific sections of the title directly from the Table of Contents
• Customize your display with choice of fonts, text sizes, and colours
• Access your entire ProView library with one username and password

Yes, there are two options for sharing content. You can create a link to relevant content that can be shared with ProView users who have access to that same publication in ProView, or you can generate a PDF of relevant content to print or email.

• You can include footnote text in a PDF only if you choose to share This Page, share This Section or select the footnotes manually, select Share and add them to the PDF.

To see the list of currently available titles, please visit the Thomson Reuters ProView information page.

You can purchase Thomson Reuters ProView titles:

•  through online stores (store.thomsonreuters.ca; store.thomsonreuters.ca/fr-ca/home);
• by phone at 416-609-3800 or at 1-800-387-5164, between 8:30 AM and 5:30 PM EST;
• through your Information Solutions Associate or Account Representative; or
• e-mail Customer Relations team with details of your order.

Navigate to the ProView login at next-proview.thomsonreuters.com and sign in with your existing OnePass credentials. If you are new to ProView, you must first create a OnePass profile (if you don’t already have one) and add your ProView registration key to your profile before you can begin using your ProView titles. You can create or update your OnePass profile at OnePass. 

You can retrieve your OnePass login credentials by clicking the “Forgot username or password?” option from the OnePass login screen at OnePass. If you have misplaced your registration key, please contact Carswell Customer Relations at 416-609-3800 or at 1-800-387-5164 between 8:30 AM and 5:30 PM EST.

If you have misplaced your welcome email, please contact Technical Support.

Yes, you can have up to two browser sessions open concurrently. To open a second session, you can open two browser tabs in incognito or private mode, use two different browsers, or use two different devices. 

No. You can access downloaded content from your web application while you are offline. You will need to first download your titles for offline use, which requires an internet connection. You can download publications from the library by choosing “Download title” from the overflow menu on the title card of the publication you wish to download. You can also download a publication from within the opened title by clicking the download icon in the header. Once the titles have been downloaded, you can access them through the ProView web application without an internet connection. You can access, read and search your downloaded content while offline. 

No. Thomson Reuters ProView titles are not accessible from these reader devices.

No. Kobo and Kindle eBooks are not accessible through the Thomson Reuters ProView platform.

In addition, whether you are new to ProView or just need a quick refresher, every purchase or subscription to a ProView title includes complimentary product training. You can choose from live, on-demand, or customized learning sessions and earn CPD credits. Find all upcoming and available sessions at cpdcentre.ca or contact our Customer Learning Team for more information.

Your Thomson Reuters ProView titles will automatically sync to your new device, when you install the Thomson Reuters ProView app and log in with your OnePass password. Any notes/annotations that have been backed up to our servers will likewise sync.

Yes, notes are stored in Thomson Reuters secure data centers. Only the named user has access to the notes – for this reason, please do not share your Thomson Reuters ProView login credentials.

In order to get access to the Thomson Reuters ProView version, you are required to register all entitled users, and only those users may access the Thomson Reuters ProView version. Also, please note that sharing devices may compromise any private or confidential information linked to your access/account information, or to any notes/annotations you may have made.

The eBooks on Proview consist of individual monographs or annually published books. eLooseleafs consist of the supplemented book titles organized into practice area collections. Updates to these supplemented titles are loaded automatically.

eLooseleaf titles are available in all practice area verticals, including:
- Aboriginal
- Administrative
- Civil Practice and Procedure
- Constitutional
- Construction
- Corporate
- Commercial
- Criminal
- Employment & Labour
- Estates & Trusts
- Evidence
- Family Law
- Human Resources
- Human Rights
- Insolvency
- Insurance
- Intellectual Property
- Landlord & Tenant
- Legal Research & Writing
- Privacy
- Real Estate
- Torts

No. Online-only customers who cancel will not have access to any archival data. eLooseleafs on Proview work best together in the print and online format, however online-only subscriptions are available. Many of our Customers continue to use both formats and enjoyed the flexibility and convenience of having access to both formats.

No.  ProView eLooseleaf free trials are not available.

Subscribers to online access who wish to continue with their print subscriptions will continue to receive their print releases according to the usual practice. They will be notified by email notification. In addition, a monthly email will be distributed to all eLooseleafs subscribers, which will contain a link that includes electronic versions of all of the most recent Publisher’s Notes for each publication.

Topical Texts and Annotations on Westlaw and eLooseleafs on ProView differ in platform and in the ways in which they are purchased.  Topical Texts and Annotations are accessed on the Westlaw platform alongside all other Westlaw content, and eLooseleafs on ProView are accessed on ProView along side all other ProView content.  The functionality of the respective platforms applies to the content and ProView content will continue to appear in federated search results on Westlaw.   The eLooseleaf titles on ProView can be purchased individually.  The concept is that of a “virtual” library where subscribers can pick and choose the titles they need. Topical Texts and Annotations must be purchased as Topical Collections. The publication content is consistent between Westlaw and ProView.

Yes. Links to full text case law are now included and enabled for most cases cited in eLooseleafs commentary. This functionality enables eLooseleaf users to link out to full text cases in Westlaw Canada or Taxnet Pro from case citation links included in the eLooseleaf titles. The link out requires users to have an existing Westlaw Canada or Taxnet Pro subscription and an active session opened in either Westlaw Canada or Taxnet Pro.

No. This is not possible with eLooseleafs. A search of all titles can only be done once a user is logged in and only to those titles subscribed to.

Yes, customers may search across their entire library of subscribed titles from the library view of the ProView platform.

Yes, Users will be able to access any eLooseleaf title from their firm or organization’s intranet. Users with IP address authentication will not be able to use the personalized features such as notes, annotations, highlighting, or bookmarking. However, it does allow for the administrative managers to very quickly allow for Proview access to their entire organization without having to set up individual OnePass access for every member of the firm.

A feature called IP Personalization will allow individual users in firms and organizations with IP address authentication to make use of the personalized features such as notes and highlights. This option will be the default setting for IPAA customers (see also next question). Each time a user logs in a window will open allowing that user to create a personal account on the fly and obtain individual OnePass access to those eLooseleaf titles to which their firm subscribes. (This option can be disabled at the firm level if desired, disabling the personalization feature). The individual OnePass access is necessary to access the personalized features.

Individual IP Personalization users will be able to use all of the features of the Proview platform including the personalized functions such as the Notes and Annotations, highlighting, and bookmarking. Without IP Personalization, users in the organization will be unable to make use of these personalized features. The IPP window that appears enables users to choose whether to enter the personalized environment or not at an individual level, relieving the administrative managers of this task. Each user will then be responsible for logging in using their OnePass credentials.

Yes, we can disable the IP Personalization option at the request of IPAA customers so that this option is not visible or accessible to their end-users.

We offer print “Quick Reference Guides” together with “how to” and other training videos, live training sessions via webex, etc., through the CPD Centre. These live training sessions have been accredited by the Law Society of Ontario and will count towards the user’s mandatory CPD hours under the Ethics/Professionalism requirement.

Online access to eLooseleafs on ProView is included with a print subscription at the subscribing location. There is no additional cost for users of eLooseleafs on ProView. Customers will continue to be charged for each new release uploaded to the eLooseleaf.

Looseleaf titles, whether in print or electronically (i.e. as eLooseleafs, WLNC, etc.) should be cited to chapter and section number/heading, and not to page or paragraph numbers. The reason for this is that pages frequently change from release to release, and in fact, page and paragraph numbers have never been an appropriate way of citing our looseleaf titles, even in print. This remains the case now that they are available electronically.