Mastering the Conflict Game: Getting Ahead by Exploring the Hidden Life of Organizations

Details and specs

Conflict is common in the workplace, but left unchecked, its effects on employees and organizations can be disastrous. From low productivity to burn-out and depression, the costs are high. Thats why it is in everyones best interest to stop conflict in its tracks.

This book will teach both employers and employees to decode the subtle, even hidden structures and relationships in organizations, and map out strategies for resolving and preventing conflict. Combining proven concepts with the authors own research and experience, and written in a practical, step-by-step style, Mastering the Conflict Game: Getting Ahead by Exploring the Hidden Life of Organizations provides the necessary knowledge, practice, and confidence to play and win the conflict game.

It is also available in French: Les conflits organisationnels : restez maître du jeu !

The publication includes the following topics:

• Emotions and conflict
• Conflict styles
• Analyzing informal networks with SNAPS
• Interests, territories, and conflict
• Culture and conflict
• Measuring and using power
• Putting all the elements together with C-SNAPS
• Choosing appropriate strategies
• Knowing when and how to negotiate