Mastering the Conflict Game Getting Ahead by Exploring the Hidden Life of Organizations

Ghislaine Guérard

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Conflict is common in the workplace, but left unchecked, its effects on employees and organizations can be disastrous. From low productivity to burn-out and depression, the costs are high. Thats why its in everyones best interest to stop conflict in its tracks. This book will teach both employers and employees to decode the subtleeven hiddenstructures and relationships in organizations, and map out strategies for resolving and preventing conflict. Combining proven concepts with the authors own research and experience, and written in a practical, step-by step style, Mastering the Conflict Game provides the necessary knowledge, practice and confidence, to playand winthe conflict game. Also available in French: Les conflits organisationnels : restez maître du jeu ! TABLE OF CONTENTS EMOTIONS AND CONFLICT Understand your own emotions Be sensitive to others emotions Emotions linked to conflict and their triggers Feel your emotions and identify the situation that triggered them CONFLICT STYLES Competing Collaborating Avoiding Accommodating Take a good look at your styles ANALYZING INFORMAL NETWORKS WITH SNAPS The informal structures and how you identify them Mapping informal structures with SNAPs Getting the information you need Problems linked to informal structures INTERESTS, TERRITORIES AND CONFLICT Territory Interests CULTURE AND CONFLICT Culture and culture clashes The globalization of organizational values Different norms Analyzing culture clashes MEASURING AND USING POWER Change your assumptions about power Identify all potential power sources Recognizing what disempowers you Measure and compare peoples power PUTTING ALL THE ELEMENTS TOGETHER WITH C-SNAPS How to do a C-SNAP How to interpret your C-SNAP How to do a C-SNAP problem summary CHOOSING APPROPRIATE STRATEGIES Guide for the choice of a strategy The four strategies When to use each strategy and when not to! Choosing alternatives to your preferred strategy Conflict resolution methods Ethical considerations KNOWING WHEN AND HOW TO NEGOTIATE What negotiation is The two major strategies The basic principles of negotiation The negotiation phases SUMMARY Mastering the Conflict Game Step by step ANALYTICAL INDEX BIBLIOGRAPHY

Editions Yvon Blais

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Human Resources


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