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Approximately 80 pages
1 volume bound

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CLV Special Report - Performance Management in the Public Sector
By: Susan M. Singh, B.A., M.Sc.
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Performance management includes all activities to ensure that goals are consistently being met in an effective and efficient manner. Managing talent is a challenge, particularly in large public companies. It’s a complex, multi-dimensional process. Designed as a guide for public sector human resources specialists and front line pubic service managers this Special Report addresses the specific conditions that apply in most public sector organizations, including unionization, reduced staff and budgets, lowered morale and expectations. Several recent studies have shown that the rates of absenteeism and utilization of sick leave provisions in the public sector are far higher than in the private sector. Public sector union rules define and limit disciplinary procedures that might otherwise be used in the private sector. This Special Report will demonstrate that the public sector HR manager has several good options and strategies available that can produce good results, despite the restrictive environment. Checklists and examples are included in each chapter.
About the Author
Susan M. Singh, B.A. M.Sc. is the principal of Sumack Consulting. She has an Honours B.A. from Carleton University and an M.Sc. from the University of Alberta. Susan has worked in the public service at the federal, provincial and municipal levels. This includes experience working for three provincial governments; Alberta, British Columbia and Ontario. Susan has managed staff in a range of work environments including staff on field assignments, in administrative units, and staff with professional designations. Susan contributed to a major review of the delivery of internal administration in the Ontario Public Service. She currently edits the Canadian Benefits Bulletin. Susan has had many articles on human resources issues published in major trade magazines. She is the author of Carswell's Performance Management in the Public Sector. An experienced public speaker and trainer, Susan leads seminars on performance management and career development.
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