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Approximately 150 pages

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Human Resources Guide to Managing Performance in the Workplace
By: Susan M. Singh, B.A., M.Sc.
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A guide for HR practitioners on managing employee performance in the workplace, including issues such as performance reviews, goal setting, performance improvement and employee discipline.

Performance management helps to ensure that individual, team and organizational goals are consistently met in a timely, efficient and effective manner, in accordance with the organization’s strategy, and its vision, mission and values. Individual performance ultimately impacts the bottom line and enhances organizational performance. Effective performance management provides appropriate context, sets expectations, corrects problems, provides employees with much needed feedback and helps facilitate managerial decisions relating to compensation, training and development, promotions and transfers, succession management, career planning and termination of employment.

Designed as a guide for human resources practitioners, managers and other stakeholders, the Human Resources Guide to Managing Performance in the Workplace addresses the specific conditions that apply in today's organizations including lower employee morale and engagement scores, tight budgets, lack of resources, minimal investment in training and development, a changing workforce, constantly changing technology and business practices, demands to continually increase shareholder value and widespread dissatisfaction with the performance management process among managers, employees and executives. Practical tools, checklists and examples are included throughout the book.

About the Author
Susan M. Singh, B.A. M.Sc. is the principal of Sumack Consulting. She has an Honours B.A. from Carleton University and an M.Sc. from the University of Alberta. Susan has worked in the public service at the federal, provincial and municipal levels. This includes experience working for three provincial governments; Alberta, British Columbia and Ontario. Susan has managed staff in a range of work environments including staff on field assignments, in administrative units, and staff with professional designations. Susan contributed to a major review of the delivery of internal administration in the Ontario Public Service. She currently edits the Canadian Benefits Bulletin. Susan has had many articles on human resources issues published in major trade magazines. She is the author of Carswell's Performance Management in the Public Sector. An experienced public speaker and trainer, Susan leads seminars on performance management and career development.
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