Good employee management is the same with or without a union’s involvement. Employers must be well-informed of the rules and their rights to get the most out of an organized workforce. In this publication, they can find out how unionized firms can manage their employee relations and operate just as effectively as non-union firms.

Highlights of this revised and updated edition include:

• The workplace players
• The boundaries of Human Resources Management (HRM)
• Good HRM at work
• Creating framework
• Communicating expectations
• Enforcing standards
• Encouraging suggestions and complaints: Grievances and arbitrations
• Renewal and change

The key is to understand both the terms of the collective agreement and the nature and application of management rights. By being pro-active in this regard, and not waiting for the union to initiate action under the agreement, HR managers can achieve superior results on behalf of their organization.