Product Details
Book + CD-ROM
352 pages
1 volume bound
Canada Law Book

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Workplaces that Work: A Guide to Conflict Management in Union and Non-Union Work Environments
By: Blaine Donais, B.A., LL.B., LL.M., C. Med, RPDR, WFA
Availability: In Stock
This is the first-ever resource to provide a practical guide to dispute resolution in both the union and non-union workplace. It offers quantitative solutions to managing workplace conflict through tools such as the Testing Instrument for Fairness Systems and Fairness Cost Analysis Tool that allow you to analyze your workplace and create a more effective workplace fairness system. After reviewing this reference, you'll be able to:
  • Uncover workplace conflict
  • Test your present workplace system
  • Define workplace culture
  • Build consensus around change
  • Build an effective workplace conflict management system
  • Ensure the system remains effective
  • Engage unions and the employer to support change
  • Save money by managing workplace conflict better
The companion CD-ROM is a practical, interactive tool that provides you with: diagnostic tools such as the Testing Instrument for Fairness Systems, checklists, templates, surveys ... and more!
About the Author
Blaine Donais, B.A., LL.B., LL.M., C. Med., RPDR, WFA, has spent many years working with public and private sector professionals. He is an expert in both the practice and theory of assisted labour/management negotiation, mediation-arbitration and facilitation. He teaches human resources professionals and others in human rights, labour and employment law, collective bargaining and conflict resolution. He is an Adjunct Professor at York University and at the University of Toronto Centre for Industrial Relations and Human Resources. He is a visiting lecturer at Queensland University, Brisbane Australia. As President and Founder of the Workplace Fairness Institute, Mr. Donais provides conflict management systems consulting and mediation services in the workplace setting.